Shipping, packaging and promoting cannabis

Canada Post has a dedicated support team focused on the medical cannabis industry. Our team of specialists work to ensure our services and products meet the Canadian regulations.

Shipping medical cannabis

We have been shipping medical cannabis safely and reliably since 2013. Rest assured that the delivery of your packages will be secure and offer your customers convenient service.

  • Select a fast and secure shipping service
    A trackable delivery service must be used, choose from Priority™ or Xpresspost™ for time-sensitive shipments or Expedited Parcel™ for a more economical option. For enhanced security, pickups for medical cannabis shipments are prioritized.
  • Provide convenient delivery options
    Offer customers the option to receive their package at home or to pick up their order with our Deliver to Post Office service.
  • Greater security through our retail network
    Leverage one of the largest retail networks in Canada by offering customers the choice to pick up their items from one of over 6,200 post office locations, where items are kept in secure locations until picked up.
  • Dedicated customer support team
    Get assigned an account team with expertise in the medical cannabis industry and its regulations. The team will provide a complete onboarding toolkit and work closely with your business to make sure it’s up and running.
  • In-depth shipment reporting and tracking
    Access to the self-serve online application, Intelligence 360™, and get detailed visibility into and reporting on your Canada Post parcel shipments. Your customer service agent can help you get the most out of the tool’s many features and provide ongoing assistance.
  • Secure delivery operations
    Our Security and Investigation Services team provides threat risk assessments and will be present during your first parcel pickup to ensure smooth operations from day one.

Packaging cannabis for shipping as a licensed seller

Here are guidelines for businesses that need to properly package medical and recreational cannabis shipments for delivery*. It’s important to follow the guidelines for both the inner and outer packaging. It’s the shipper’s responsibility to ensure that shipments containing any regulated product comply with all applicable legislation.

The weight of the final package (including inner and outer packaging) must be a minimum of 50 grams to be processed as a licensed seller’s shipment in the Canada Post delivery network.

Packaging guidelines

What if my package doesn’t follow the guidelines?

Parcels identifiable as containing cannabis due to any odour being emitted from the item or cannabis imagery on the packaging will be removed from our delivery network and treated as non-mailable matter.

*This information is not intended to be a comprehensive guide for packaging cannabis. Using the suggested packaging does not guarantee safe and completed delivery. Proper packaging is the sole responsibility of the shipper.

Cannabis promotion

With the passing of the Cannabis Act, the promotion of cannabis in Canada will be legal under the following guidelines.